Ordering & Shipping
Delivery anywhere within the US or pick up at our store location.
Free Delivery On Orders Over $100.00
Place your order online, pick it up and pay no shipping fees.
FREE SHIPPING on orders over $100
To ensure prompt service, please follow our order cutoff and pickup guidelines:
Place your order before 6pm PT cutoff. In stock items ship the following day.*
If picking up from our Warehouse location, your order must be placed the previous day, before 6pm cutoff. If you need same day pickup, please call us directly at 707-742-3804
Warehouse Will Call is open Mon-Fri 12pm to 4pm PT, by previous appointment only.
*Your order may be held for verification. Must be approved prior to shipment or scheduled pick up.
Most of our products ship to virtually any address in the US via USPS, FedEx, or UPS. When you place an order, we will estimate shipping costs and delivery times for you. If you would like to inquire about additional shipping options that do not appear on the checkout page, please call us at 707-742-3804 and talk to one of our customer service representatives.
Buy Online & Pick Up
Local? Place your order online and pay zero shipping fees and experince an easy hassle free pick up.
Place Your Order
Choose Store Pickup
Pickup At The Service Desk
All return requests are subject to the strict enforcement of the terms and conditions below.
Qualified Products & Requirements
PRODUCTS QUALIFIED FOR RETURN OR EXCHANGE
- Product received which does not match the original invoice.
- Unused product in its original packaging.
- Defective or damaged in-transit product, which must be accompanied by photographic evidence thereof. Photographs of damaged product as well as shipping box required.
DEADLINE FOR PROPOSED RETURN
Within fifteen (15) days of delivery of product, a notice of intent to return and reason therefore must be sent to Vape Supply Direct. Returns must be sent to Vape Supply Direct within thirty (30) days of delivery of product and postmarked within that time.
Return Authorization Instructions
AUTHORIZATION NUMBER AND FORM REQUIRED
Before the proposed return product can be shipped, a Return Material Authorization (“RMA”) must be requested by the customer. Customers should request RMA by emailing email@example.com. Subject should read “RMA Request for Order XXXXX” and include the order number. In the email, please state the reason for the return and any additional images in the case of defective or damaged items.
Packing & Shipping a Return
Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of Vape Supply Direct, the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced (nor does Vape Supply Direct assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer).
Processing a Return
Any refund is subject to a satisfactory review and inspection by Vape Supply Direct as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions.
DENIAL OF RETURN
Should Vape Supply Direct not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, Vape Supply Direct will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request Vape Supply Direct to dispose of the product.
PROCESSING OF REFUND
If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement